Frequently Asked Questions
UK Shipping Information
What are your UK shipping rates?
Orders £99 or more: FREE 2 Day Shipping
Standard Shipping (4-5 business days): Prices and transit times vary depending on shipping destination. A specific shipping calculation can be found at checkout.
*Orders placed on weekends or holidays ship the following business day. Shipping durations are only estimates provided by carriers and may change due to circumstances beyond our control.
Do you ship to the EU?
Customers residing in EU member countries are no longer able to complete purchases through our UK site. Those customers are now encouraged to create an account on our German site, https://brickellmensproducts.de, where English is available as a language option.
Shipping is currently not available to Croatia, Norway, Iceland, Switzerland, or Turkey.
Discount Codes / Rewards Codes
How do I use my discount code/rewards offer code?
Unless otherwise specified, codes do not automatically apply to orders and must be entered at checkout. Only one discount code and/or rewards points voucher can be used per order.
On desktop, you can use your code by entering it at checkout:
On mobile, expand the 'Show order summary' section to enter the code at checkout:
Why isn’t my discount code working?
Discount codes are subject to limitations and conditions. Please refer to the email in which you received the code or the top bar “Details” for limitations. Discount codes cannot be combined or used on auto-shipment items and some offers are only available for first-time customers.
Codes, promotions, and other offers cannot be stacked; only one discount code / promotion is allowed per order.
How does the rewards program work?
Please visit our rewards page for full details.
Products / Ingredients
Are your products really all natural?
Yes. We combine organic, high quality natural ingredients with advanced science to formulate the best men's skin care and grooming products. In rare cases, we use small amounts of well-known, scientifically-proven safe preservatives to keep products stable under extreme heat.
You can find the full ingredients list on each individual product page and packaging.
Do you test on animals?
Absolutely not.
Is it normal for the product to separate?
Yes. Since there are no artificial binding agents in our products, some natural ingredients may separate at warmer temperatures - this does not affect the efficacy of the product. To recombine the product, refrigerate it for a few hours, then remove and stir.
Is it normal for my product to change color slightly?
Yes. Due to the natural stabilizing and thickening ingredients in our products, they may change in color depending on temperature. For example, a product may appear clear in cooler temperatures and white in warmer temperatures. These changes do not affect the quality or efficacy of the product.
Miscellaneous Questions
I'm interested in your products, but would like to know if you offer samples?
You bet. Buy one of our Risk Free Men's Grooming Sample Kits and get £10 towards your first purchase.
Why was my Sample Kit / Individual Sample order cancelled?
Due to the promotional nature of our sampling program, we have a strict one per household limit on our Sample Kit and Individual Samples. If you place an order for duplicates of any of these items, our system will automatically cancel the order and refund your purchase. We apologize for any inconvenience. If you'd like to purchase any of these for friends or family, please contact us first. We reserve the right to discontinue business with any customers whom we believe abuse any of our sampling programs.
Does all this stuff really work?
We didn't believe it did at first either. And then we started using it ourselves and seeing results. Once you start incorporating our products into your daily bathroom and grooming routines, we guarantee you'll start seeing results.
Can I return products?
Yes! You may return any products purchased (used or unused) within 30 days of the purchase date. The product(s) must be at least 1/2 full of the original content. Our Sample Kits, Individual Samples, Free Gifts, and Gifts are not eligible for a return. If you have a reaction to any of our products, we're happy to help find a better product for you. Head over to our Returns page to initiate a return or have us help you find a product that's a better fit.
Do you accept PayPal?
Yes. You can enter your Paypal information at checkout.
Can I pay by check or over the phone?
Sorry we only take major credit cards at this time via our easy online store.
When will my order be shipped?
We usually ship your order the same day it's placed. We strive to ship out all orders within 24 hours; however if we cannot fulfill an order within 3 business days, then we will notify you of options.