Frequently Asked Questions
What are your UK shipping rates?
Orders £50: FREE 2 Day Shipping
Standard Shipping (4-5 business days): Rates vary based on shipping destination - see cart for specific shipping calculation.
*Orders placed on weekends or holidays will not ship until the following business day.
Which countries do you ship to?
We ship to the UK
and most EU countries.
As of December 18th, 2020, customers residing in EU member countries are no longer able to complete purchases through our UK site. Those customers are now encouraged to create an account on our German site, https://brickellmensproducts.de, where English is available as a language option.
Shipping is currently not available to Croatia, Norway, Iceland, Switzerland and Turkey.
Discount Codes / Rewards Codes
How do I use my discount code/rewards offer code?
Unless otherwise specified, all discount codes do not automatically apply to orders and must be entered in at checkout. While most customers receive their orders in 2 days, it is not guaranteed.
On desktop, you can use your code by entering it at checkout:
On mobile, the process may look a little different - you will need to expand the 'Show order summary' section to enter the code at checkout:
I am trying to use a discount code, but it is not working?
Discount codes are subject to limitations and conditions. We only notify customers about discount codes via email. Please refer to the email in which you received the code for limitations. In general, discount codes cannot be combined or used on auto-shipments. The 15% off first purchase and Starter Kit £10 off codes cannot be combined, and only apply to your first purchase.
I'm interested in your products, but would like to know if you offer samples?
You bet. Buy one of our Risk Free Men's Grooming Sample Kits and get £10 towards your first purchase.
Why was my Sample Kit / Individual Sample order cancelled?
Due to the promotional nature of our sampling program, we have a strict one per household limit on our Sample Kit and Individual Samples. If you place an order for duplicates of any of these items, our system will automatically cancel the order and refund your purchase. We apologize for any inconvenience. If you'd like to purchase any of these for friends or family, please contact us first. We reserve the right to discontinue business with any customers whom we believe abuse any of our sampling programs.
Are you really all natural?
Yes. Our products are all natural, made with high amounts of organic ingredients when possible. Everything you'd expect from a bunch of hippies, without the hippie feel.
Do you test on animals?
Sometimes a product will change colors, is that normal?
Yes. It is normal when using natural stabilizers and thickeners in a product as we do, for products to change in color depending on temperature. Often a product can go from clear to white or vice verse in order to maintain efficacy. For example, a product will shift to clear in cooler temperatures and white in warmer temperatures.
My product has separated, is that normal?
Yes, it is completely normal for there to be a slight separation due to changes in temperature and does not effect the efficacy of the product. Some natural ingredients have a higher threshold and may separate since there are no artificial binding agents in our products. Simply put the product in your fridge for a few hours, take it out and stir. This will bring the product back together. Even if it does not come back together 100%, it does not affect the efficacy.
Does all this stuff really work?
We didn't believe it did at first either. And then we started using it ourselves and seeing results. Once you start incorporating our products into your daily bathroom and grooming routines, we guarantee you'll start seeing results.
Can I return products?
Yes! You may return any products purchased (used or unused) within 30 days of the initial purchase date. The product(s) must be at least 1/2 full to be eligible for a return if used. Our Starter Sample Kit, Custom Sample Kit, and individual product samples are not eligible for a return. If you have a reaction to any of our products, we're happy to help find a better product for you. Head over to our Contact page to initiate a return or have us help you find a product that's a better fit.
Do you accept PayPal?
Yes. You can enter your paypal information at checkout.
Can I pay by check or over the phone?
Sorry we only take major credit cards at this time via our easy online store.
When will my order be shipped?
We usually ship your order the same day it's placed. We strive to ship out all orders within 24 hours; however if we cannot fulfill an order within 3 business days, then we will notify you of options.